Returns & Refunds
Returns and Refunds Policy
At Vans Direct Accessories, we want you to be satisfied with your purchase. If you need to cancel an order or return an item, please review the following policy and complete our Returns Form before sending any goods back to us.
1. Order Cancellation and Returns
You may cancel your purchase before receiving your goods or, where applicable, within 14 days after the day you receive them, subject to the terms of this policy and applicable consumer protection laws.
To request a cancellation or return, please complete the Returns Form on our website. Our team will contact you with instructions on how to proceed.
Non-Returnable Items
Certain specially ordered products cannot be returned under our standard returns policy. These may include:
Specially ordered left-hand-drive parts or products.
Vehicle-specific items ordered using your registration details, such as keys.
Other customized or specially sourced products where returns are excluded by the applicable terms and law.
These restrictions do not affect any mandatory rights you may have under applicable consumer protection laws.
2. How the Returns Process Works
Please follow these steps when requesting a return:
Submit a Returns Form: Contact Vans Direct Accessories using the returns form available on our website.
Wait for Return Instructions: Our team will review your request and provide instructions for returning your order.
Arrange Return Shipping: You are responsible for the return shipping costs unless the item was supplied incorrectly or applicable law requires us to cover those costs.
Prepare the Item: Returned goods should be complete, unused, uninstalled, and in their original, undamaged condition. Please include the original packaging, accessories, and any free gifts supplied with the order.
Allow Processing Time: Please allow up to 14 days from the date we receive your returned order to process your return, subject to any applicable legal deadlines.
Items should not be returned before you have completed the Returns Form and received the relevant instructions.
3. Refunds Policy
Once your returned goods have been received and inspected, we will assess your refund request in accordance with this policy and applicable consumer protection laws.
Where a full refund is approved, the refund will cover the eligible purchase price. Any applicable delivery charges and other amounts will be handled in accordance with the relevant cancellation rights and legal requirements.
Refunds will generally be issued to the original payment method used for the purchase. If that payment method is unavailable, we may contact you to arrange an appropriate alternative, subject to applicable law.
Please allow up to 7 working days after the refund has been processed for the funds to appear in your account. The time taken may vary depending on your bank or payment provider.
4. Incorrect, Damaged, or Faulty Items
If you receive an incorrect, damaged, or faulty item, please contact Vans Direct Accessories as soon as possible and provide your order number and details of the issue.
Where possible, include photographs to help us assess the problem. We will explain the next steps and work with you to resolve the issue in accordance with our obligations and applicable consumer protection laws.
Your statutory rights regarding faulty, damaged, or incorrectly supplied goods are not affected by this policy.
5. Contact Us About a Return
To request a return, cancellation, or refund, please complete the Returns Form on our website before sending any goods back.
Vans Direct Accessories
Website: https://vansdirectaccessories.com/
Please include your order number and a clear explanation of your request so our team can assist you efficiently.
6. Important Information
This policy should be read alongside any applicable product-specific terms and your statutory consumer rights. Where the law provides rights that differ from this policy, the applicable legal requirements will take precedence.
